Portfolio and programme management
PMO leadership and delivery governance
Back office transformation across Financial, HCM and Payroll ERP solutions
Risk management and project assurance
Stakeholder and client relationship management
Dan is Portfolio Director and PMO Manager at Albida, PRINCE2 and APMP qualified, with 15 years of project and programme delivery experience across Financial, HCM and Payroll ERP solutions.
Leads Albida’s PMO function as both consultant to clients and manager to a team of Engagement Managers, Project Managers and Advisory Consultants, setting the delivery standard across engagements.
As Programme Manager, focused on back office transformation, embedding delivery expertise into client teams and ensuring the BAU organisation is set up for success after go-live, across Public Sector and Financial Services.
Managed global projects within Equiniti Group’s PMO Change and Transformation function, including line management of project managers across concurrent workstreams.
Delivered client-facing digital and portfolio projects at Towry and Bluefin, including the Towry D2C client portal, working closely with IT development teams to agreed timescales and budgets.
Brings a consistent track record of governance and risk discipline, establishing common project practices and processes across departments to reduce delivery risk.
TBC
Team Leadership
Strategic Planning
Incident and Problem Management
Service Level Agreement (SLA) Management
Process Improvement
Quality Control
Risk Management
Data Analysis and Reporting
Long-Term Planning
Overseeing the delivery of application management support services to meet customer service level agreements (SLAs) and quality standards.
Building and maintaining strong relationships with customers to understand their needs and provide tailored AMS support solutions.
Overseeing incident response and problem resolution processes to ensure timely and effective solutions.
Defining, negotiating, and managing SLAs with Albida customers, ensuring SLAs are met and reviewing them periodically to align with customer expectations.
Establishing knowledge repositories and systems for Albida Support staff to access relevant information to resolve customer queries.
Continuously assess and improve recruitment processes, ensuring efficiency, effectiveness, and adherence to best practices.
Overseeing and managing all aspects of Albida’s day-to-day operations.
Developing and implementing operational policies and procedures to ensure efficiency and effectiveness
Team leadership responsibilities of the Technical Consultants not engaged on full-time projects, the Recruitment team and AMS services team.
Contributing to the development and execution of Albida’s strategic plans.
Identifying opportunities for cost savings and revenue generation.
Continuously evaluating and improving operational processes to enhance efficiency and productivity.
Implement best practices and workflow optimisations.
Establishing and monitoring quality control standards to meet or exceed customer expectations.
Using data and metrics to evaluate multiple functions performance before preparing and presenting to Albida’s Founders.
Collaborating with other departments, such as sales, marketing, and finance, to align operations with overall business goals.
Developing and implementing long-term strategies for operational growth and development.